Help & FAQ

Help & FAQs

Where are you located?

KooKoo’s Nest is located at 1019 East Interstate Avenue in Bismarck, North Dakota. (Next to the North A&B Pizza)
If you are traveling on I-94 to come shop with us use exit 159.
If you are traveling on Hwy 83 once you arrive in Bismarck turn West on East Interstate Avenue.

Where should I park?

KooKoo’s has parking located at the front, both sides, and in the back of the building we share with A& B Pizza. We do not have designated parking spaces for our store, feel free to what where is convenient.

Do I need an appointment for prom dress shopping at KooKoo's?

Appointments are not required for shoppers visiting during regular store hours; however they are highly recommended. We have a large volume of prom girls coming to shop with us. If you can come during the week, there may be a better chance of coming in as a walk-in. We help all of our formalwear clients with one on one customer service to maintain our reputation of exceptional customer service and to ensure all of our gowns are properly managed. To keep our store as organized as possible, customers are unable to browse the floor without the help of a consultant, this will make it much easier for you to navigate the dress racks and where to shop for what you are looking for.
Customers who walk-in and choose not to book an appointment are helped on a first come first serve basis. If all of our consultants are helping other clients or have appointments about to begin we will add your name and number to our waitlist. You will be notified via text when a consultant and a fitting room become available. We prioritize customers who have appointments, walk-ins are not guaranteed a try on time and may have to wait a lengthy period of time.
To keep our waitlist moving in a timely manner, walk-in customers are limited to the quantity of gowns they are able to try on.
We recommend booking an appointment to skip the wait in line and to have a designated start time. Appointments are helped at a slower pace, whereas coming in as a walk-in can feel very fast paced. The line for walk-ins at times can get lengthy and we want to allow all of our customers in line the opportunity to try on.
Appointments are offered seven days a week during prom season, both within store hours and extended hours as well. Please give us a call if you have questions about appointment availability if you don’t see your desired date/time available at 701-955-4083.

Do I need an appointment for mother of the bride mother of the groom dress shopping at KooKoo's Nest?

We love helping moms! Shopping for a mother's dress should be an enjoyable shopping experience.
Mother of the bride and mother of the groom shoppers are helped by appointment, no booking fee is required for a mother's appointment.
We require an appointment for mothers shoppers because our team will do an over the phone pre-consultation to help us have gowns pre selected for your arrival.
Upon arrival for your appointment your stylist will have 3 to 5 gowns pre selected for you to try on.
After trying on your first round of dresses your consultant will take your feedback and do more dress pulls or recommendations.
Ordering is available for mothers dresses however it varies depending on style number, color and size. Some mothers gowns arrive as quickly as 5 business days and some can take months to arrive.
All mothers gowns in the store can be purchased off the rack same day.

How do I book an appointment?

All potential appointment slots are listed on our website at shopkookoos.com.
We only book appointments via our website in order to maintain quantity.
If you are having difficulty navigating our website or booking an appointment simply call and our team can invoice you via email.

Do you have bridal gowns or bridesmaid dresses?

We do not have traditional bridal gowns or bridesmaid dresses.
Several non traditional brides choose to use our white/ivory social occasion dresses for wedding gowns. Limited ordering availability is available so shopping in January is recommended for the largest selection of in store and ordering.
We do not offer bridesmaid gowns and we do not offer sizing or measurement services for bridesmaid gowns.

What are your price points?

Price points for your formalwear range in price from $298 and up.
After years of experience and researching designers, product quality control and technical design of the gowns we are selective about what we carry in store. We want our gowns to have incredible fit, garment construction, structure and overall high quality.

Will you price match?

We guarantee to be the best price. We will match any authorized retailer.
Gown prices are set by our designers and therefore, we do not price match unauthorized retailers. If you find the same style from our store on a different site for significantly less, it is more than likely a knockoff designer dress made from cheaper materials that may or may not be shipped in time for your event.

What sizes do you carry?

We carry sizes 000-30 in store.

What designers do you carry?

We carry the top formalwear designers: Sherri Hill, Jovani, Ashley Lauren, Ellie Wilde, Jessica Angel and La Femme. However this list is designers is always growing as we find for designers that meet our product standards.

Do you offer tuxedos for weddings?

Yes! As our previous prom customers are now getting older and planning their weddings our wedding tuxedo business is growing.
We love helping wedding parties and our previous brides and grooms sing our praises about their experience with us.
If you have questions about setting us a consultation or discussing wedding party tuxedo or suit rentals please give us a call 701-955-4083.