CALL / TEXT us! 701-955-4083

Customer Service

All items are FINAL SALE PURCHASE, No returns, no exchanges, no refunds under any circumstance. 

    Damaged/Defective Items or Incorrect Orders:

    • Our team checks all products for any damages, defects or flaws prior to shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. If you receive an item that is damaged or defective or believe something is missing from your order or is incorrect, please look over this section.
      • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
      • All reports must be made within 3 days of receiving your order or it will not be accepted.
      • Please contact us immediately at shopkookoosnest@gmail.com or text us at 701-955-4083 and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.

    Exchanges:

    • Due to limited quantity of inventory, we do not offer direct exchanges because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
      • Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
      • Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

    Holiday Return Policy: 

    • All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for store credit only and must be in compliance with our return policy (see final sale items above).

    Price Adjustments:

    • Should an item on the site be marked down after you have purchased, please contact us at shopkookoosnest@gmail.com within 14 days from the order date for a one-time price adjustment. Credit will be issued to the original form of payment
    • We are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.

    Should more than $500 of returns are made within a calendar year, all returns moving forward will be deducted 20% for a restocking/shipping/handling fee. Before ordering multiple sizes of one item, please ask us so we can try and help you with the fit. You can always reach out to us before ordering with any questions you may have.

    IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT shopkookoosnest@gmail.com. THANK YOU!

     

    Shipping

    We will ship anywhere in the United States for FREE. Please allow 7-10 business days to receive your order once confirmation and tracking number has been emailed to you. Free Shipping for all orders. At this time, International shipping and shipping to APO Boxes is not available.

    Lost or stolen packages

    We are not responsible for lost or stolen shipments. We are also not responsible when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.

     

    In-Store Holds

    KooKoo’s Nest will not hold merchandise of any kind for any period of time due to the demand of the business.

    In-Store Special Orders

    KooKoo’s Nest has the ability to work directly with top special occasion designers, therefore placing special orders is an option we can provide our customers. A special order fee is required to place a special order on prom and formal dresses. A minimum of half down of the total will be taken at the time the order is placed.  The special order will arrive to our store for inspection and must be picked up by the customer within 48 hours. All sales are final upon purchase.

    Dress Registry

    All of our prom and social occasion dresses purchased in-store are registered for your event. Prom dresses purchased online will not have the opportunity to be registered.

    WE ARE HAPPY TO ASSIST YOU WITH ANY QUESTIONS. CALL THE STORE AT 701-955-4083 FOR ASSISTANCE.

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