CALL / TEXT us! 701-955-4083

Dress Appointment FAQS

Appointment FAQ’S 

 

What do I need to wear/bring to my appointment?

  • Please refrain from wearing excessive makeup and/or spray/self tans. We ask that you make sure hands are clean before handling gowns.
  • Please wear light or clear deodorant to minimize transfer onto gowns.
  • For hygiene reasons underwear is required to try on.
  • Our top recommendation is to bring an open mind and positive/encouraging guests to your appointment!

When is the earliest I can arrive at my appointment?

  • We ask that you arrive no earlier than 5 minutes before your appointment, due to our back-to-back scheduling.
  • In the event we run ahead of schedule, our team will text you to request an earlier arrival.

What is the guest policy?

  • The guest count policy is firm to accommodate the volume of guests in the store, we physically do not have room for additional guests. Based on years of first hand experience children under 12 are not ideal for the prom shopping experience.
  • We can accommodate the following: 

Walk-in shoppers: 2 guests 

Standard appointments: 2 guests 

Classic appointments: 2 guests 

Luxury appointments: 4 guests

Diamond appointments: 8 guests 

What happens to my booking fee?

  • To book an appointment, a booking fee will be paid at the time of booking. This amount is discounted off your gown when you purchase your gown at KooKoo's. (booking fees will vary depending on the kind of appointment) 
  • While the vast majority of our shoppers find their dream dress, should you not find a gown at your appointment please discuss setting up a future time to try on with our staff, new gowns arrive every day during prom season. Our goal is for you to find your dress at KooKoo's, and we will happily honor your booking fee at a later date towards the dress of your choosing. We completely understand that sometimes dress shopping can be overwhelming and you might need time to make the decision of your dress. We ALWAYS encouraged you to come back and see us again!

What if I need to reschedule or cancel my appointment?

  • We understand that we are at the mercy of Mother Nature and weather happens along with bad roads. We also understand that life and illness happen as well. We will be happy to reschedule you to a better time if needed.
  • Appointments must be rescheduled a minimum of 24 hours in advance in order to accommodate staffing. 
  • Appointment booking fees are non refundable and not transferable to a different shopper. 
  • Rescheduling/Canceling can be done by calling or texting 701-955-4083.

How do I upgrade my appointment? 

Click on each to see more information about the context of each upgrade.

What do I do if I don’t know my dress size?

  • It's our stylist's job to help you find the best fitting dress, we will try on an assortment of sizes, styles, and fits in order to determine what dress is the best for you.
  • Please note that formalwear runs small, and you will be a different size in different designers, fits and fabrics. 
  • Our staff is trained to never say size numbers out loud, our team’s priority is to help you find a gown that fits beautifully, the number on the tag is irrelevant to us. 

What to expect at your appointment: 

  • Upon arriving for your scheduled appointment you will be checked in by a member of our staff. We will begin with your try on form to get some information about you and what you are looking for. Once your stylist is ready they will come and greet you and your guests and show you to your fitting room. 
  • During the winter months we ask all our shoppers and guests to remove their shoes at the door to protect our gowns. Everyone is welcome to bring a pair of dry inside shoes or even slippers. The majority of our guests and shoppers go around in socks. 
  • Each shopper will be allowed to have one guest at time come over to the prom shopping area to help them select gowns for try on. Your other guest(s) will be seated in our dressing room area and will wait for you to being the try on process. For each round of shopping we encourage you to switch your guest you bring with you to select gowns in the prom shopping area. 
  • With an appointment, a limit of 3 gowns per customer are allowed to be selected to try on at a time or per round. This helps us keep gowns on the floor for other customers to shop through.
  • Our stylists will do all of the carrying of the gowns to and from the dressing room area. 
  • Only 1 girl and 1 dress provided by a staff member are allowed to be in the dressing room at once. The rest will be outside the fitting room. 
  • Only KooKoo’s staff members are allowed to zip gowns. Please do not try to zip or lace yourself to preserve the quality of our gowns.
  • All gowns should be stepped into.
  • If you feel like a tight-fitted dress will not go past your hips, please ask the staff member working with you if there would potentially be another size to try on. This helps us keep zippers, hooks, and material intact so that we don't have damaged gowns for customers to try on. 
  • If the dress is over a specific price-point our staff will assist in helping you put on the dress to maintain the integrity of the dress.
  • All tulle and ball-gowns will be tried on with the assistance of our staff to prevent any potential damage.
  • Absolutely NO gowns should be left on the floor, please be respectful and hang up the gown the best you can or ask your stylist for assistance.
  • Please hand the gown you're taking off to the staff member helping you before you try on the next dress.
  • Please do not ask moms, friends, boyfriends, etc., into the dressing room to help you.
  • Swapping gowns with friends in dressing rooms is not allowed. Once you try on your 3 gowns you will start another round of shopping. You may clip/mark any gowns that have been put back out on the floor and they will be brought to your fitting room.
  • If you have eliminated gowns from your grouping, you are welcome to select more in another round as long as time allows. Your stylist will give you your clips back and you can mark what gowns you wish to have taken to your fitting room. 
  • Your stylist will keep an eye on the time for you during your appointment.

Am I allowed to Tip my consultant/stylist?

  • Tips are never assumed, our staff does not work on commission and greatly appreciates any tips. 
  • You are able to tip your consultant in cash directly or you are able to leave a tip on your credit card. 

How does special ordering a dress work?

  • The gowns we carry are available in additional colors and sizes. If a customer is interested in ordering a gown in store in a specific size and color this is called “special ordering”. 
  • Our store owner will work to ensure the correct size is specially ordered based on our designer's size charts. We will suggest a size we believe should be ordered, but ultimately you will make the final decision!
  • We will not size you until you are ready to order and place your deposit.
  • Before we special order your gown our consultants will build the dress on you. This means trying on the neckline, the fabric, the silhouette, the color and more. We want you and our staff to be able to visualize and confirm that you will love what you are ordering. 
  • Once an item is special ordered, we will not be able to change the size or color, and we will not be able to cancel the order.
  • Shipping and delivery time frames will vary based on our designers.
  • Expected shipping times will be discussed at the time of ordering.
  • We will do our best to communicate with our designers to ensure your item will arrive on time. If any delays occur, we will contact you to keep you informed and aware of the situation.
  • If, for any reason, the item arrives incorrect based on the size or color ordered, we will work with the designer for it to be replaced.

Does KooKoo’s Nest do alterations?

  • KooKoo’s Nest does not offer in house alterations, however we maintain a list of our recommended seamstresses around the state. LIST HERE
  • During your appointment we can make alteration recommendations however each seamstress has different pricing so our team can never estimate the exact cost of alterations.

How does the prom dress registry work?

  • One of the benefits of shopping at KooKoo’s Nest is our dress registry. We do not sell the same dress to the same school/event in the same color. 
  • Prom gowns are registered by style number and color per event. Some styles look similar or complement each other but our registry is based on style number and color only. 
  • If the same dress is attempted to be purchased at a school it is already registered to; it will flag the sale and it cannot be completed in our point of sale. Our staff is not allowed to share who purchases what gowns. 
  • Disclaimer: Our registry does not affiliate with another store that carries the same designer. It only tracks gowns purchased directly from KooKoo’s Nest.
  • Our dress registry will reset each season and is only registered to the season it is purchased for.

When should my date get their tux for prom?

  • Most of our tux customers tend to come in February/March, typically once their dates have chosen a dress. If needed we can help you as late as the week of prom however rush shipping fees will apply.
  • We recommend setting up a tuxedo appointment to avoid waiting in line. We also would be happy to assist you in your tuxedo selection if you stop in as a walk in. 
  • To get your rental ordered we require a $30 deposit or a $30 booking fee from you tuxedo appointment.
  • We recommend bringing in the dress, color swatch, or number provided by KooKoo’s to match the tie and pocket square.
  • We also offer ala carte rentals of just bowties, ties, pockets squares and more. 
  • ORDER BEFORE MARCH 15TH FOR A CHANCE TO WIN YOUR RENTAL FOR FREE.
  • Here is a link to our Tuxedo Book for style options, ideas and inspiration.

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